Privacy policy

Last updated: 17 September 2026

This Privacy Policy explains how Hawkers Beer (Australian Brewers Guild Pty Ltd, trading as Hawkers Beer) collects, uses, stores and discloses personal information when you visit or make a purchase from www.hawkers.beer (the “Site”), contact us, sign up to our marketing communications, or otherwise interact with us.

We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.

Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide to us

When you make or attempt to make a purchase through the Site, we may collect information including:

  • your name

  • billing address

  • shipping or delivery address

  • email address

  • telephone or mobile number

  • payment and transaction information

  • information relating to your order or purchase

  • information you provide when contacting us or otherwise interacting with us.

When you sign up to receive our email or SMS marketing, we may collect your email address, mobile number, name and your marketing preferences, as well as information about your consent and any subsequent requests to unsubscribe.

Information collected automatically

When you visit the Site, we may automatically collect certain information about your device and your interaction with the Site, including:

  • IP address

  • browser type

  • device type

  • operating system

  • time zone

  • pages or products you view

  • links you click

  • websites or search terms that referred you to the Site

  • information about how you interact with the Site

  • cookies and similar technologies.

We refer to this as “Device Information”.

We collect Device Information using technologies including:

Cookies
Cookies are small data files placed on your device. They may be used to remember preferences, understand how visitors use the Site, and support analytics and advertising.

Log files
Log files record information about activity on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date and time information.

Pixels, tags and web beacons
These technologies may be used to understand how people interact with our Site, emails and advertising.

You can adjust your browser settings to control cookies. Some features of the Site may not work correctly if cookies are disabled.

How we use your personal information

We may use personal information to:

  • process and fulfil orders

  • process payments

  • arrange shipping and delivery

  • provide invoices and order confirmations

  • communicate with you about your orders or enquiries

  • provide customer support

  • administer competitions, promotions and other activities

  • send marketing communications where you have consented or where otherwise permitted by law

  • send SMS marketing where you have provided the required consent

  • personalise or improve our communications and marketing

  • understand how customers use our Site

  • analyse and improve our products, services and Site

  • measure the effectiveness of our marketing and advertising

  • detect, prevent and investigate fraud, misuse or other security issues

  • comply with legal and regulatory obligations

  • protect our rights, property and business.

Where we use personal information for direct marketing, we will provide an appropriate way for you to opt out of receiving further marketing communications.

Marketing communications

We may send you marketing communications by email, SMS or other channels where you have provided consent or where otherwise permitted by applicable law.

You can opt out of marketing communications at any time.

For email marketing, you can use the unsubscribe link provided in the relevant email.

For SMS marketing, you can follow the unsubscribe instructions included in the message, such as replying STOP where the SMS service supports replies, or using an unsubscribe link where provided.

Unsubscribing from marketing communications does not prevent us from sending you essential service communications, such as information relating to an order you have placed, where permitted by law.

We do not sell your personal information.

SMS / Mobile Message Service

If you subscribe to Hawkers Beer SMS marketing, the following Mobile Terms of Service apply.

Mobile Terms of Service

The Hawkers Beer mobile message service (the “Service”) is operated by Hawkers Beer (“Hawkers Beer”, “we” or “us”).

By subscribing to the Service, you consent to receive recurring SMS messages from Hawkers Beer at the mobile number you provide.

Messages may include promotional offers, product information, events, special releases, cart reminders and other marketing communications.

You do not need to subscribe to the Service to make a purchase from Hawkers Beer. Your consent to receive SMS marketing is voluntary and is not a condition of purchase.

Message frequency may vary. Your mobile service provider may charge you for SMS messages or data depending on your mobile plan. Hawkers Beer does not charge you for subscribing to the Service.

Consent

You must provide consent before we send you marketing SMS messages, in accordance with applicable Australian law.

We may keep records of when, where and how you provided your consent.

We will not add you to our SMS marketing list simply because you have made a purchase or provided your telephone number for another purpose where that does not constitute valid consent to marketing.

Opting out

You can opt out of Hawkers Beer marketing SMS at any time.

Where supported by the SMS service, reply STOP to a marketing SMS to unsubscribe.

You may also use an unsubscribe link provided in a marketing SMS, where available, or contact us at beer@hawkers.beer to request that your number be removed from our marketing list.

We will process unsubscribe requests as required by applicable law.

If you opt out of marketing SMS, you may still receive essential service messages relating to transactions or services you have requested, where permitted by law.

Help

For assistance with Hawkers Beer SMS marketing, contact us at:

beer@hawkers.beer

Changes to the Service

We may change, suspend or discontinue the Service or any of its features where reasonably necessary.

We may also update these Mobile Terms from time to time. The latest version will be made available through our Site.

Sharing your personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

  • Shopify and other ecommerce service providers

  • payment processors and financial institutions

  • shipping and delivery providers

  • email and SMS marketing providers

  • analytics providers

  • advertising and marketing platforms

  • technology and IT service providers

  • professional advisers

  • service providers who assist us in operating our business.

For example, our online store is powered by Shopify. You can read more about Shopify's privacy practices in its privacy policy.

We may also use Google Analytics and other analytics technologies to understand how customers use our Site and measure the effectiveness of our marketing.

We may disclose personal information where required or authorised by law, including in response to a lawful request, court order, subpoena or regulatory requirement, or where reasonably necessary to protect our rights, property, customers or business.

We do not sell your personal information.

Overseas disclosures

Some of our service providers may be located outside Australia or may store or process personal information outside Australia.

Depending on the services we use, personal information may be disclosed to or handled by recipients in countries including the United States, Canada or other countries in which our service providers operate.

Where the Australian Privacy Principles apply, we take reasonable steps to ensure that overseas recipients handle personal information appropriately and in accordance with applicable privacy requirements.

Because the providers and services we use may change, the countries in which personal information may be handled may also change.

Behavioural advertising and analytics

We may use cookies, pixels and similar technologies to understand how people use our Site and to measure or improve our advertising.

This may include using services such as Google Analytics, Meta and other advertising or analytics platforms.

These services may use information about your interactions with our Site to help us understand advertising performance or deliver more relevant advertising.

You can manage some advertising preferences through the relevant advertising platform and may also be able to control cookies through your browser.

Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain business and transaction records, meet legal and accounting obligations, resolve disputes and enforce our agreements.

Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to any legal obligations requiring us to retain it.

Access and correction

You may request access to personal information we hold about you and ask us to correct personal information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, we may be permitted to refuse access or correction in accordance with applicable law. If this occurs, we will explain the reason where we are legally able to do so.

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below.

We will investigate your complaint and respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, or we do not respond within a reasonable period, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint to the OAIC is available at www.oaic.gov.au.

Do Not Track

Our Site does not currently respond to browser “Do Not Track” signals by changing its data collection practices.

Children

The Site is intended for people who are legally permitted to purchase and consume alcohol.

We do not knowingly collect personal information from individuals who are under the applicable legal drinking age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, privacy practices or applicable legal and regulatory requirements.

The updated Privacy Policy will be published on our Site with the revised “Last updated” date.

Contact us

For questions about this Privacy Policy, requests for access or correction, or privacy complaints, please contact:

Hawkers Beer
Australian Brewers Guild Pty Ltd
167 Henty Street
Reservoir VIC 3073
Australia

Email: beer@hawkers.beer